
State of AI — AI news, data, and strategy for enterprise leaders

People Are Seeing Meta Muse Get Shut Out of the Web. It Was Built to Look Human, and Websites Noticed.
Meta Muse users say half their browser tasks stopped working this week, just as Cloudflare started blocking AI agents by default and Amazon shut Muse out for hiding that it's a bot.
Before ESPN Pushed Deeper Into AI Support, It Overhauled 25,000 Help Docs

An OpenAI Safety Insider Says AI's Culture Is the Real Danger

Can AI Feel Pain? Someone Built a 'Torture Chamber' to Find Out.

Make State of AI one of your go-to sources on Google
Latest News
Industry & Platforms
View More
Before ESPN Pushed Deeper Into AI Support, It Overhauled 25,000 Help Docs
Customer service AI breaks down when the knowledge behind it is stale or the testing is thin. Several of CX Current's Top 50 CX leaders fixed that before they scaled.
Amazon Is Blocking Your AI From Shopping There. Its Own AI Gets a Pass.
Amazon has shut Meta's Muse and most other outside shopping agents out of its store, while its own agent buys from other retailers' sites. Walmart and Shopify are letting Muse in.Coinbase Automated Most of Its Support. Then It Pulled One Kind of Case Back Out.
An automated agent gave Coinbase customers accurate answers about mistakes they couldn't undo. Wes Griffith's team took it out of production and sent those customers straight to a person.
AI Companies Expect a Disaster Within a Year. They're Already Planning the Rules That Come After.
AI executives are gaming out the backlash to a disaster many insiders expect within a year. Their plan runs through Congress, and the rules it produces will land on every company running AI agents.
Figma's AI Agent Was Eating Its Margins. As of Tuesday, You're Paying for It.
Figma's design agent is out of beta and now costs AI credits, after a free run that inflated its costs while Anthropic and Google launched rival design tools on the models Figma rents.
91% of Service Leaders Are Being Pushed to Deploy AI. CX Current's Top 50 Shows Who's Making It Work.
Nearly every customer service leader has been told to put AI to work. The people on CX Current's new list are figuring out how AI agents and the people around them should split the job.
The Web Says It's Blocking AI Agents for Security. It's Blocking Them Because They Don't Look at Ads.
AI agents now browse, read and shop for people, and the ad-funded web has no way to charge them. The sites putting up walls are the ones that live on ads.
People Are Seeing Meta Muse Get Shut Out of the Web. It Was Built to Look Human, and Websites Noticed.
Meta Muse users say half their browser tasks stopped working this week, just as Cloudflare started blocking AI agents by default and Amazon shut Muse out for hiding that it's a bot.
An OpenAI Safety Insider Says AI's Culture Is the Real Danger
The man who wrote OpenAI's safety reports for 12 launches says the industry's sprint culture, not its rules, is what makes AI dangerous, and enterprises relying on those reports should take note.AI & Technology
View More
The Time Bomb Went Off: AI's All-You-Can-Eat Era Just Ended in Real Time
Six days ago, we published a piece arguing that every AI subscription is a ticking time bomb for enterprise. We did not expect the fuse to be quite this short.
Every AI Subscription Is a Ticking Time Bomb for Enterprise
Every AI lab is losing money serving your company right now. They know it. And they are doing it on purpose.
Sam Altman Just Funneled Tokenmaxxing Into the Startup Pipeline. And It Comes With a Leash.
Sam Altman offered $2 million in OpenAI tokens to every startup in Y Combinator's current batch. It looks like generosity. It's a distribution play disguised as an investment.
The AI Talent War Has No Handcuffs Left
Andrej Karpathy joined Anthropic today. Not quietly. Not after a gardening leave cool-down period. Not after a year on the bench while lawyers negotiated.
AI Agents Need Your Data to Work. Your SaaS Vendors Are Making Sure They Can't.
Slack, Fireflies, HubSpot, and the quiet data lockdown reshaping the build vs. buy debate.Enterprise Strategy
View More
Retail AI Puts Headquarters In Charge Of The Platform And Stores In Charge Of The Decisions
Diptendu Ray, Head of AI at a major Canadian retailer, explains why unpredictable AI output makes merchants and store leads the best judges of whether a model's answer holds up.
AI Makes Implementation Cheap. Risk Scoring Decides What Humans Review.
Navneet Rao, Director of Engineering at Thumbtack, argues risk scores built on blast radius and reversibility should decide where agents work alone and where humans review.
AI Literacy Becomes A Lending Control When Risk Teams Learn To Challenge The Model
Finance House's Prabhu Krishnammagari trains risk teams to interrogate AI output, making literacy a real control as shadow AI spreads through regulated lending.
Enterprise AI Needs A 'Moneyball' Moment Before Token Repricing Hits
CDW's Joe Markwith scores AI use cases on the full cost of finishing a task, human review and hardware included, before token repricing reaches enterprise budgets.
Who Owns the AI Transformation When HR, IT, and the Business All Have a Claim?
Nico Orie, VP People and Culture, Global Operations and AI Strategy at Coca-Cola Europacific Partners, argues that AI transformation demands closer coordination between HR, IT, and the business.
Redesigning Whole Processes Around AI Moves Companies From Quick Relief To Lasting Returns
Sanjay Choubey, Global Chief Digital and Information Officer, says AI earns a place on the P&L only when companies rebuild whole processes around it and can trust the data those processes run on.
Everyone's Betting on Where AI Will Land. Decathlon Is Building for Every Outcome.
Ismael Ghozael, Vice President of Products and Platforms at Decathlon, on why betting your whole stack on one AI future is just a good way to build it twice.Business & Brand
View More
The Youngest Gen Z AI Builders Say Companies Will Soon Run Themselves. Their Own Generation Is Getting Angrier.
A viral thread claims Gen Z insiders in San Francisco are years ahead of the mainstream on AI. National polling shows most of their peers use it about as much as last year and like it less.
Employers Worry Your Resume Was Written by AI. 46% of Them Have AI Reading It.
A new survey of 1,027 hiring professionals shows both sides of the job market automating their way past each other.
McKinsey Modeled the U.S. Job Market Through 2035. 11 Million People Will Have to Start Over.
A new McKinsey Global Institute report says AI will leave the U.S. with more jobs in 2035 than it has today. It also says most of the people pushed out of their current work have no easy way to reach them.
FedEx's Reinvention as an AI Data Company: What Is Actually Happening?
How FedEx is quietly turning 2 petabytes of daily shipping data into a business, and what that reinvention actually looks like underneath the headlines.








